Product Specialist provides after-sales support to customers on Roche Diagnostics Product Portfolio. The person will be based primarily in Ljubljana with extensive travelling to Monza (Italy).
> Ensure the processing customer enquiries, troubleshooting and staff inquiries;
> Identify of product quality issues and escalation to the next level of skill and / or specialism;
> Troubleshooting on-site following discussions with field support representatives;
> Help users of Roche diagnostic systems, remotely and / or user-friendly, to ensure the smooth operation of diagnostic equipment on the ground;
> Receiving and documenting user calls and events in Customer Relationship Management (CRM);
> Active assistance when installing laboratory equipment with subscribers (installation, application of methods, evaluation);
> Educating end users about the use, operation and maintenance of laboratory equipment;
> Advice to existing and potential users in the sales process.
> We expect you to have at least a higher education in natural sciences, mastering the MS Office program, active knowledge of Slovene and English , Italian and Croatian languages are a plus, communicativeness, self-initiative, problem solving skills, ability to analyze and resolve situations while maintaining a high-level of customer service.
> You should possess and apply moderate troubleshooting skills including: identification of the probable cause of a problem, identifying the corrective action, verifying positive results and if necessary escalating any unresolved problems.
> It is desirable that you have good knowledge in the field of operation of medical laboratories and work experience by handling diagnostic equipment.
> We are looking for a dynamic, proactive and challenging eager person.
Monza (MB) | Ljubljana (SLO)