In the Customer Service, reporting to the National Field Service Manager, you will responsible to manage the technical support in the assigned area (Lazio, Abruzzo e Umbria).
> Guarantee the implementation of the Roche technical service strategy at local level both local and global view;
> Maintain installed based ensuring constant coverage of the area, setting up priorities of technical assistance availing data quality in FSE activity reporting;
> Plan FSE training for the installed instruments in the area;
> Analyze service KPI and check critical instruments, manage local budget for tools and extra cost during installation;
> Support Tender Management during tender preparation. Support the lab consulting team in the project of the new o re-new lab;
> Ensure pre-installation phase and monitor the installation process. Support the engineering supplier during restructuring of lab;
> Manage spare parts stocks and spare return process monitoring CDI;
> Establish and develop a relationship with the customer that enhances the reputation and professionalism of Roche Diagnostics;
> Ensure correct evaluation, management and development of the team. Demonstrate effective Leadership as demonstrated by the Roche Leadership Commitment.
> University degree in engineering or equivalent know how;
> Minimum of 3 years of experience in in Technical service activities;
> Fluent in English;
> demonstrable planning and organization skills;
> excellent teamwork, interpersonal and group facilitation skills;
> problem solving capability; proven people management competencies;
> proactivity with a sense of urgency; project management, problem solving and time management skills;
> strong analytical skills; ability to work in a fast paced and always changing environment; organized, proactive, dynamic, personal initiative.