For our CRM Loyalty Department we’re looking for an intern.
> Support to the CostaClub onboard benefit tracking project implementation, related to volume, cost, customer satisfaction, benefit monitoring;
> Analysis of data (using ad hoc DWH dashboards and financial reports) related to passenger and onboard benefit volumes, bookings, revenues and cost trends;
> Elaboration of weekly, monthly, quarterly reports related to bookings and actual voyages volumes and revenues, onboard and marketing costs, Loyalty KPI, ad hoc project performances and ROI;
> Support to plan definition, monthly forecast update, purchase orders receipt, actual cost analysis;
> Contribution in business cases required by Top Management or Source Markets to estimate and potentially approve marketing initiatives to push sales or to increase CostaClub member engagement.
> Bachelor and/or Master's Degree in Economics, Business Administration, Management, Statistics or similar;
> Good knowledge of English. A second foreign language is appreciated;
> Very good knowledge of Office package, especially Excel and Power Point;
> Strong analytical capabilities and high accuracy, combined with organizational and commitment talent;
> Motivation, curiosity and dedication; capability to work under pressure with limited time resources; summary skills;
> Self-starter with an entrepreneurial attitude; capability to work in teams demonstrating good communication skills.