Costa Crociere is seeking an intern to provide quality support to Experience Excellence Department.
> monitoring and analysis of qualitative and quantitative Complaint Management KPI's (all markets); monitoring and coordination of Customer Services (all markets);
> NPS analysis both for B2C/B2B channels and NPS process design and tools evolution;
> coordination of communication activity to guests/adv related to booking/itinerary changes;
> definition of conditions and final communication to guests with the engagement of the main stakeholders/departments (Revenue Mgmt/Legal/Communication).
> Bachelor’s or Master’s degree in Economics, Management, Statistics or Mathematics;
> Good knowledge of English (level B2);
> Good knowledge of MS Office;
> Strong attitude to relationship and flexibility.