Internship at Experience Excellence Department

SEDE LAVORO
Genova
CONTRATTO
Stage
AREA D'INSERIMENTO
Non specificato
SETTORE
Crocieristico



Costa Crociere is seeking an intern to provide quality support to Experience Excellence Department. 

Activities
> monitoring and analysis of qualitative and quantitative Complaint Management KPI's (all markets); monitoring and coordination of Customer Services (all markets);
> NPS analysis both for B2C/B2B channels and NPS process design and tools evolution;
> coordination of communication activity to guests/adv related to booking/itinerary changes;
> definition of conditions and final communication to guests with the engagement of the main stakeholders/departments (Revenue Mgmt/Legal/Communication).

Requirements
> Bachelor’s or Master’s degree in Economics, Management, Statistics or Mathematics;
> Good knowledge of English (level B2);
> Good knowledge of MS Office;
> Strong attitude to relationship and flexibility.

Location
Genova

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